Shipping policy

At Tessio, we aim to deliver your order quickly, reliably, and transparently. Below is everything you need to know about our shipping process.

1. Order Processing Time

  • All orders are processed within 48 hours (excluding weekends and holidays)

  • Once your order has been processed, it will be shipped according to the selected shipping method

2. Shipping Options & Delivery Time

We offer the following shipping options:

Standard Shipping

  • Estimated delivery: 5–7 business days

  • Cost: Calculated at checkout based on your location

Express Shipping

  • Estimated delivery: 1–3 business days

  • Cost: Calculated at checkout based on your location

3. Free Shipping

  • We offer free standard shipping on orders over $60

  • Applies automatically at checkout when the order threshold is met

4. Shipping Costs

  • Shipping rates vary depending on your location and selected shipping method

  • Final shipping cost will be displayed at checkout before payment

5. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email

  • This email will include your tracking number so you can monitor delivery status

6. Delivery Delays

While we aim to meet all estimated delivery times, delays may occur due to:

  • Carrier issues

  • Weather conditions

  • High demand periods

We appreciate your patience and understanding in such situations.

7. Incorrect Address

  • Please ensure your shipping address is correct at checkout

  • Tessio is not responsible for delays or losses caused by incorrect or incomplete addresses

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

We will work with you to resolve the issue as quickly as possible.

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